Try to ask around, find out if your friends or family have recently obtained a mortgage loan. Ask them how the transaction went: were they given what they were told they were getting? Was the loan officer friendly? Did the loan officer follow up regularly?A good mortgage broker will take the time to find out what you are trying to accomplish in your purchase or refinance transaction. Are you trying to keep your payments as low as possible, do you want to payoff the mortgage quickly, do you want the lowest interest rate possible? These are just a few of the questions you should be asked to ensure your mortgage broker has your best interests in mind.
A good loan officer is going to be one that either comes highly recommended to you or one that you feel extremely comfortable with and can trust throughout the whole mortgage transaction. If you are confused about anything or if anything changes during your mortgage process and you are not told why make sure you ask questions and get acceptable answers. Trust is the key to a great relationship with your mortgage brokers. Please remember the trust factor works both ways and everything should be disclosed from both sides.
Make sure that your loan officer understands what affects rates. The only correct answer is Mortgage Backed Securities or Mortgage Bonds, NOT the 10-year Treasury Note. If your loan officer does not understand this then RUN do not walk away from them.
The BEST way to find a Mortgage professional is by referral. Ask your friends and family who they use and would recommend. Also make sure your dealing with someone local. There is a lot more accountability when you can drive in and see someone face to face!